Terms & Conditions

1. APPLICATION
By using our services you agree to be bound by the following terms and conditions which may change from time to time without notice.

2. PAYMENT TERMS
All quoted prices are exclusive of Goods and Services Tax and are subject to change without notice. Relevant taxes will be charges over and above the quoted prices.
All invoices must be paid on delivery/ collection of garments or as otherwise directed by us and we reserve the right to retain your goods until payment in full is received.

3. DELIVERY OF GARMENTS
Whilst we shall make every possible effort to process garments within the prescribed time-frame we shall not be liable for delays.
In the event that the customer is not available for delivery of garments/ OR garments are not collected within ninety (90) days we reserve the right to dispose of them as we see fit and shall not be held liable for any loss that you may suffer in such an event.

4. CARE FOR GARMENTS
To protect your garments; we follow the Care Label instructions on each item we process. If you request garment treatment which is contradictory to that indicated on the Care Label instructions, you must assume responsibility for any damage to the garments.
We accept no liability for garments that have missing or removed Care Labels.

5. SAFE CLEANING GUARANTEE
We offer a safe cleaning guarantee. This means we will process every garment we accept safely. This does not mean we will remove every stain from every garment. If it is our professional opinion that stain removal will be unsafe, or will compromise our safe cleaning guarantee, stain removal efforts will cease.

6. STAIN REMOVAL
We aim to remove all stains but in some cases this is not possible. The chances of stain removal are reduced if any non-professional techniques have been applied such as the use of water or soda.
We treat problematic stains with great caution but sometimes to achieve results we need to use harsher techniques and chemicals. Should the need arise we will contact you before going ahead as certain stain removals can only be done at the customers own risk. We may not be able to guarantee the results.

7. DAMAGE
We exercise utmost care in cleaning and processing garments entrusted to us and use such processes, which, in our opinion, are best, suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials (such as sun fading on curtains) which may result in tears or the development of small holes in fabric that are not readily apparent prior to processing. In dry-cleaning and laundering we cannot guarantee against colour loss, colour bleeding, and shrinkage; or against damage to weak and tender fabrics.
Given the delicate nature of some leathers and suedes, all leather and suede garments are cleaned entirely at your own risk, and we do not accept any responsibility or liability for any damage or fading as a result of the dry-cleaning process.
Our liability with respect to any damaged to garments caused by us shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition.
No claims for damages will be recognized unless you advise us of same within forty eight (48) hours of collecting the garments.

8. LOSS OF GARMENTS
We exercise utmost care in processing garments received to avoid misplacement or loss of items. However, there will be instances where items may get misplaced or lost. As such, we ask that you advise us of any discrepancy within 24 hours of picking up your garments so that we may investigate the matter and make a determination.
Our liability with respect to any lost item shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition.

9. PERSONAL ITEMS
Please check all of your garments for money, jewellery or other valuables prior to depositing them with us. If we find any valuables in your garments, we will make every effort to return them to you but we cannot be held liable for the loss of any such articles that are forwarded to us.

10. CANCELLATION:
If for any reason you decide to cancel your order, you can cancel by calling us at 8541000181/2 or by sending an email to: info@closetcare.in
Any garments, which have not already been initiated in the process of cleaning/ dry-cleaning, will be returned back at no cost.
However, for garments on which the cleaning/ dry-cleaning process has been started will be processed completely and will be chargeable.

11. OFFERS
All offers, whether displayed on the website, advertisement, leaflet or any other means, subject to change at anytime

12. PRIVACY
We will use your customer information in the regular course of providing services to you. We respect your privacy and warrant that any information you give us will be held with the utmost care and security, and will not be used in ways to which you have not consented.
Providing us with correct and up to date personal information allows us to better serve you by (1) contacting you about any issues which may arise during the handling of your garments; and (2) mailing to you special promotional materials;

13. RIGHT TO REFUSE
Closet Care Retail Services reserve the right to refuse our service to any customer.

14. JURISDICTION
All disputes arising out of or in connection with the offer shall be subject to the jurisdiction of courts at Mumbai.

15. Other
Please send all suggestions and complaints to the Head Office by:
Phone: 85410001/2
or
email: feedback@closetcare.in
and we will act upon it promptly.